Refund policy

Every Recounted shirt is printed to order after you buy it. Because of that, we can't accept returns or exchanges for a change of mind or the wrong size, so please check your size before you order. The Comfort Colors 1717 has a relaxed fit.

If something is wrong with your order, we'll make it right.

Misprinted, damaged, or wrong items. If your shirt arrives misprinted, damaged, or defective, or you receive the wrong item, email us at zac@shoprecounted.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send you a free replacement or give you a full refund, whichever you prefer. You don't need to send the shirt back.

Lost packages. If your order hasn't arrived within 30 days of its estimated delivery date, email us and we'll look into it with the carrier. If the package is confirmed lost in transit, we'll send a free replacement. If tracking shows the package was delivered but you can't find it, contact us and we'll help you sort it out with the carrier.

Wrong or incomplete addresses. Please double-check your shipping address at checkout. If an order comes back to us because the address was incorrect or incomplete, we can reship it once you send us the correct address, and you'll pay the cost of reshipping.

Cancellations. Production starts soon after you order. If you need to cancel, email us as soon as you can. If printing hasn't started yet, we'll cancel the order and refund it in full. Once printing has started, we can't cancel the order.

Refunds. Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to show the refund.

Nothing in this policy limits any rights you have under the law. Questions? Email zac@shoprecounted.com.